Return Policy

At Purely Chic, we want you to love your beauty essentials! If you're not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

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📦 Returns & Eligibility

We accept returns for unused, unopened, and undamaged products within 30 days of receiving your order.

Unfortunately, we cannot accept returns for:
❌ Opened or used beauty products (for hygiene reasons)
❌ Items marked as Final Sale or Gift Cards
❌ Products damaged due to misuse, negligence, or normal wear & tear

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🔄 How to Request a Return

1️⃣ Email us at returns@purely-chic.net with your order number and reason for the return.
2️⃣ Wait for our return authorization & instructions (returns sent without approval will not be accepted).
3️⃣ Ship the item(s) back to us in their original packaging.
4️⃣ Once received, we’ll inspect the items and process your refund if eligible.

📌 Customers are responsible for return shipping costs unless the item is defective or incorrect.

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💰 Refunds & Processing Time

✅ Approved Refunds: Will be issued to your original payment method within 5-10 business days.
✅ Partial Refunds: May be issued for returns that show signs of handling or missing original packaging.
❌ Non-Refundable Items: Shipping fees are non-refundable.

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🚚 Order Issues & Damaged Items

If you received a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:
✔️ Your order number
✔️ Clear photos of the issue

We’ll replace the item or issue a full refund at no extra cost.

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📌 Exchanges

At this time, we do not offer direct exchanges. If you want a different product, please return your item and place a new order.

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❓ Need Help?

For any questions, reach out to us at customer.support@purely-chic.net – we’re happy to assist you! 💖